MATCHING DRUGS/PRODUCTS

RETURNS/REFUND POLICY

We sincerely ensure that you are completely satisfied with our Products and we completely understand that returns may be necessary in certain cases. We are happy to offer you peace of mind when you are not fully satisfied with the purchase and want to return the products to us. You may return the ordered item(s), or any item(s) included in the order, within 7 days of the arrival of your order. You may receive a full refund based on the conditions listed below:

  • Products will not be accepted for returns except where:
    • The Products or packaging at the time of Delivery were faulty, or
    • The Product has a Latent Defect that has arisen solely due to Our negligence in or failure to manufacture Product according to the applicable standards for the Product.
  • In order to benefit from this returns policy the Products must since Delivery have always been stored and transported in accordance with the applicable transport and storage guidelines and not be used, unsealed, marked, overlabelled, changed or interfered with. Defective Product (excluding Latent Defects)
  • Where the Products are returned as a result of faulty Product (other than Latent Defects) and/or packaging the Buyer must:
    • contact Us within five (5) working days of Delivery to notify Us of the defect, including details of the defect and quantity of Product affected, and request instruction for the return of such Product and/or packaging;
    • Capture a snap (take a photograph) in case you have received your order with the outer packaging tampered/meddled, and share the same with us;
    • store and transport the Product in accordance with the transport and storage guidelines;
    • not mark, damage, interfere with or alter the returned Products in any way; and.
    • return the Products together with its packaging in the original condition with bill document.
  • The faulty Products and/or packaging will be forwarded to Website’s quality assurance department for investigation. Where We will determine that the Product is defective and such defect is due to Our handling or manufacture of Product then We will provide the User with replacement Products or credit or refund in accordance with the User’s requirements.
    • Please Note: Replacement/exchange is subject to product/stock availability.
Return on medicines:
  • Buyer may return the medicine provided, it does not match the order, or if the medicine provided by us is past its expiry date.
  • Buyer is responsible to check the order at the time of delivery and report any return request before making the payment to the delivery personnel
Returns NOT Eligible If the Item(s) You Ordered:
  • is without original packing/accessories.
  • falls under the following product categories: Oral care (toothbrushes, toothpastes), Women care (sanitary napkins, breast relievers) and other Personal hygiene products;
  • is used or tampered with.
How to Request a Refund/Return:
  • e-mail us at info@justrelief.com With The reason why you are requesting a Refund/Return or exchange, order details, picture of the item, within 7 days of receipt of goods
  • In-case any queries, call us on 18004200222 or e-mail us at info@justrelief.com for customer support.
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    912 ,9th Floor, Tower-B, Advant Navis Business Park, Sector-142, Noida(201301),U.P
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    1800-4200-222
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"Just Relief is one of the top leading online e-Pharmacy store in India offering all medicines at discounted prices. From over the counter (OTC) drugs to prescribed medicines, you are just a click away to get your medicines at your door step. Not only medicines, you can avail services like online doctor appointments, Lab tests, Baby Vaccinations, Health Insurances all under one roof. Medicines at Just Relief are offered at unbeatable discounts and with largest drug data base.


Understanding the fact that it is always time consuming and hectic process to visit shop by shop in the market to find your prescribed drugs, it is now easy to do online medicine purchase in India including drug substitutes. simply visit Just Relief and order your prescribed drugs at discounted price. You don’t need to worry about the minimum purchase of your order. We also offer Cash on Delivery on all medicines. All products including all medicines on Just Relief are 100% Genuine that are delivered to your door step."

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