MATCHING DRUGS/PRODUCTS

GENERAL & ORDERING QUESTIONS

Ques:Do you provideany discounts on medicine?

Ans:Yes we will provide discounts.

Case 1:Prescribed Medicines: 20 % Discount.

Case 2:OTC Medicines: 15 % Discount.

Case 3:HealthCare Products: Upto 40 % Discount.

Ques:What are your working hours?

Ans:We are available 9 Am-6 Pm.

Ques:In which cities/localities you are providing services?

Ans:Services available in Delhi NCR.

Ques:What are modes of payment, shipping charges & minimum order value?

Ans:Mode of Payment: Cash On Delivery. Shipping Charges: No Charges. Minimum Order Value: Rs.199.

Ques: Do I have to upload the prescription every time?

Ans:Yes

Ques:How can I place my order with you along with the modes?

Ans:By Mail(email id info@justrelief.com)

Ques:What if a person is asking for order confirmation time after uploading the prescription?

Ans:Maximum Time is:1-2 Hour

Ques:Do you have any additional charges for consulting services?

Ans:We don’t provide consultation.

Ques:Can prescribed medicines & healthcare products be ordered at same time?

Ans:Yes.

Ques:What if someone is asking for corporate tie-up or requesting for bulk quantity purchase for reselling?

Ans:You can Drop a mail at email address info@justrelief.com.

MEDICINAL QUESTIONS

Ques:How can we know formulation of drug?

Ans:Our Qualified and registered pharmacist will provide you relevant and useful information about the formulation of drugs.

Ques:Can we buy another medicine as substitute?

Ans:Yes. The only case is when doctor himself prescribes the substitute and mention that on the prescription.

Ques:How can I ensure the quality of medicines?

Ans:Product is supplied by the licensed & registered manufacturers/vendors.

DELIVERY QUESTIONS:

Ques:What would be the duration of delivery slots?

Ans:For Medicines: 12 -16 Hours. For HealthCare Products: 2-3 Working Days.

Ques:Does Just Relief deliver products to any location in India?

Ans:No.Service provide only in Delhi NCR.

Ques:How do I know if my order has been shipped?

Ans:You’ll get email confirmation of your order along with tracking details.

Ques:How will I know the status of my order?

Ans:By Tacking your Order ID.

Ques:How do I cancel my order?

Ans:If you wish to cancel your order, you can send an email request to us email id info@justrelief.com Please note that in case your order has already been shipped, we cannot cancel it.